Privacy Policy
This is the privacy notice of Zen Gaia. In this document, “we,” “our,” or “us” refer to Zen Gaia. We are a company registered in New Zealand. Our registered office is 225 Grahams Road, Christchurch, New Zealand].
This privacy notice aims to inform you about how we collect, use, and handle any information that we collect from you or that you provide to us. It covers both information that could identify you (“personal information”) and information that could not.
We are deeply committed to protecting your privacy and confidentiality. We understand that visitors to our website want reassurance that their personal information will not be used for unintended purposes or shared with third parties without consent. Our privacy policy is specific, strict, and complies with New Zealand law.
If you feel our policy does not meet your expectations or have concerns about how we handle your data, please let us know. Your privacy is important to us, and we value the opportunity to enhance our processes.
You have the choice of whether or not to provide your personal information. Please note that if you choose not to provide personal information, we may not be able to provide products or services to you.
Except as outlined below, we will never sell, share, or disclose personally identifiable information collected on our website.
Information We Collect and Why We Collect It
1. Business and Personal Information
This includes basic identification and contact information, such as your name, email address, and other details provided when you interact with Zen Gaia. This information is used:
- To provide the services or products you request;
- To verify your identity for security purposes;
- For marketing products and services that may be relevant to you.
- We are committed to preserving the confidentiality of this information and will only use it for these purposes.
2. Information That Does Not Identify You
We may use non-identifiable information (e.g., demographics, usage data) in a general way to improve our website, services, and customer experience.
We only retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
3. Marketplace Information
If you provide information to enable the purchase of services or products offered on our website by another vendor, we may share necessary information with the relevant party, but only for the purpose of fulfilling your request.
4. Your Domain Name and Email Address
We collect this information to:
Communicate with you and provide updates;
Improve the quality of our website and services;
Share news or updates about Zen Gaia’s products and services.
Your information will never be shared with anyone outside of our organisation who does not have a legitimate need to know.
5. Information You Post on Our Website
If you post content on our website (e.g., reviews, blogs, or forums), it may be stored on our servers and made available to other visitors.
6. Website Usage Information
We use analytics tools (such as Google Analytics) to collect data about website interactions, including pages viewed, time spent on pages, and how users navigate to and through our site. This data is used to enhance user experience but is not tied to identifiable individuals.
7. Financial Information
Zen Gaia does not collect or store your credit card or payment information. Payment transactions are securely handled by our e-commerce platform provider, Shopify.
Shopify uses Secure Sockets Layer (SSL) encryption to protect your payment details.
Our staff and contractors never have access to your financial information.
Cookies
Our website uses cookies to enhance your experience and ensure essential website functionality. Cookies are small text files stored on your device. You may disable cookies using your browser settings, but please note that doing so may limit your ability to use certain features of our website.
We use cookies to:
- Operate and improve our website;
- Collect anonymous data on visitor behavior;
- Provide a seamless shopping experience.
Third-Party Advertising and Content
Third-party advertisers or services may appear on our website. They may use cookies or similar technologies to collect non-identifiable information. We do not have control over these third parties or their data collection practices.
How We Protect Your Information
We take reasonable and industry-standard precautions to ensure your personal information is stored securely and is only accessible to authorised personnel.
If you contact us with a request to review or update your personal information, we will verify your identity before making any changes.
When We May Share Your Information
There are specific instances when we may need to share your information:
- To comply with New Zealand legal obligations (e.g., court orders).
- To assist in fraud prevention (e.g., sharing limited information with credit reference agencies).
- To resolve disputes or complaints.
Your Rights
You have the right to:
- Access personal information we hold about you;
- Request corrections or updates to your information;
- Request the removal of your personal information, subject to legal obligations.
To exercise these rights, please contact us.
Data Processing Outside of New Zealand
Our website may be hosted or managed in countries outside of New Zealand. Any data transferred outside New Zealand is handled in accordance with applicable laws and protected under strict confidentiality agreements.
Use of the Website by Children
We do not market to or sell products for purchase by children under 18 years of age. If you are under 18, you may only use our website under the supervision of a parent or guardian.
Re-Marketing
Zen Gaia may use re-marketing tools (e.g., Google Ads) to display ads for our products on other platforms based on your previous interactions with our website.
Complaints and Contacting Us
If you have a concern about how your personal information is handled or wish to make a complaint, please contact us at [Insert Contact Info], and we will respond promptly.
This privacy policy complies with New Zealand's Privacy Act 2020. If you have additional questions or feedback, contact Zen Gaia via our Contact Us page.
Updated: 26 February 2025